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Lost & FoundChild(ren) Registered in the Wrong LevelMake Changes to a RegistrationClarification on Age RequirementsJunior Instructors (Volunteers)Funding for CampTBD LocationsCredit Amount on ProfileOur Commitment to Equity, Diversity, and InclusionHow to Proceed with Third Party FundingWhat if my camp/lesson falls on a Holiday?Organizations We Work WithHow to Update My Child's InformationCan I leave my Bike on site?What is the Level 3 off-site ride?Choosing a LevelInclusivity at CampWhat bike to bring to campTrail Riding Meeting SpotsRegistering Two Half-Day CampsClass Request with a FriendBike StorageWest Vancouver Pool Should I take the training wheels off my child's bike before camp starts?When will my child have their training wheels off?How do I know what level to register my child in?Before Care and After CareChanging Room AvailabilityInstructor RequestGeneral Camp ScheduleRain or Shine CampsViewing on the Pool DecksPool TemperaturesMulti-Child or Sibling DiscountsHow can I help my child achieve success?How to Update My Account InformationPedalheads Swim FacilitiesJoining our Team!Medications and AllergiesClothing TipsWho To CallHow do you determine if a child is ready to ride on the road?Will my child learn to ride in one week?Credit ExpiryTax Receipts / InvoicesWashroom FacilitiesCriminal Record Checks – Vulnerable Sector Screening (VSS)Notification List (Waitlist)Private LessonsSwim DiapersCOVID-19 Health and SafetyBooking Semi-Private lessonsMissed days of campUsing the Credit on your AccountCamp & Lesson LocationsBringing Food to the CampThings to Bring to Your Camp/LessonAvailability PreviewMaking Profile Changes/UpdatesPromotional CodesRegistration TipsWhat happens when it rains or there's a thunderstorm?How to Redeem a Gift CardWhy do we teach two right-hand signals?Refunds, Credits and CancellationsBike Size ChartHelmet Safety