Sometimes, especially with all the excitement of camp, kids lose things. We recommend that children do not bring valuables with them to camp, and that every parent checking out with their child's instructor at the end of each day takes a moment to ensure that all their child's items go home with them. We are not responsible for lost or stolen property; however, we do maintain a lost and found bin where we collect items that we find.

If the camp has not started: please give our office a call and we can help you out. You can reach our office at 1-888-886-6464.  If the camp has already started: our team will be doing a level assessment at the beginning of each camp to ensure that each child is in the right level. We will do our best to accommodate them and move the kids into a more appropriate level or class.

We require a minimum of 2 weeks’ notice before the start date of your camp for any camp changes. To make a change to your registration, please give our office a call at 1-888-886-6464 and one of our Customer Care Associates would be happy to assist you. Please call our office to avoid paying a switch fee.    

Bike: Your child(ren) will need to reach the minimum age requirement by the end of the calendar year. If they're not turning that age this year, then we recommend looking into a different level or private lessons. Trail: Your child(ren) will need to reach the minimum age requirement by the end of the calendar year. If they're not turning that age this year, then we recommend looking into a different level or private lessons.

Our Junior Instructor program accepts applicants who are interested in gaining experience in children’s recreation by volunteering at our summer bike camps. Our bike camps concentrate on bike safety and skills for kids ages 2 -12. We have 6 levels teaching everything from training wheels to trail riding. Each level includes 5 learning categories: safety knowledge, safety skills, trail riding, street riding, and bike maintenance. During camp, volunteers will be paired up with an experienced instructor to provide leadership, motivation, encouragement, and comfort to the kids under our care.

Pedalheads offers several camp bursaries to those who would like to attend Pedalheads at any site but don’t have the financial resources. You can find more details HERE.  We also accept funding from any third-party organization. If you are awaiting third party funding please contact us at 1-888-886-6464. Typically, customers will purchase a spot to secure it and once we receive the funding cheque in the mail we will refund you the same amount.

Our site locations are labelled "TBD" while we are still in the process of confirming the specifics. Our teams work hard to confirm location addresses as soon as possible, and will release location information before registration dates on our website.  If you register for a TBD location, and then it is confirmed and you are not able to attend that location, we will try out best to accomodate to another site location for you.

If you would like to check your credit balance on your account, please give our office a call at 1-888-886-6464 and one of our Customer Care Associates would be happy to assist you.  Please note that credits are automatically applied at checkout to your total amount owing. Your credit will be valid for two years from the date that it was applied to your account.  

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities will make our programs and workplaces richer for all. Equity, diversity and inclusion are rooted and imbedded in our mission, vision and values.

You have a couple different options when proceeding with third-party funding. (1) You can choose to register and pay first in order to secure your spot. In this case, you would request the funding from the organization and have them mail us a cheque. Once the cheque is received, we would refund you the amount the cheque was for. Please note that in this situation, if your funding is denied, our regular cancellation policy still applies.

If one of your days of camp or one of your swim lessons falls on a statutory holiday, there will be no camp on that day. Please note that the price paid when registering has been prorated to reflect the Holiday Closure.  Please note that we are also closed for the following holidays: New Years Easter weekend Canada Day  4th of July  BC Day Thanksgiving weekend Remembrance Day Christmas

While we accept funding from any third-party organization, here are some that we have worked with in the past. You can click the links below if you would like to explore their websites: Jumpstart KidSport 

If you need to update your child's information, please follow the following steps: Log into your Pedalheads Account Under "Children", please click on the child's name that needs to be updated.  On this page, you will be able to update their date of birth, name, and add any notes about medical conditions or allergies you feel Pedalheads should be aware of. 

Pedalheads does not have bike storage and recommends bringing your bike to camp and back home each day. If you decide to lock up your child’s bike on or near our site, we cannot be held responsible for lost, stolen, or damaged property.

This ride is for Level 3 riders who aren't quite ready for the road but are ready for an extra challenge later in the week. They may ride off-site to a nearby park or school, if the site allows. A level 3 class will never have children riding along the roads; campers walk their bikes on the sidewalk to their destination where the class will resume riding. Classes review road-riding safety protocols such as sound-offs, what to pack for a ride, traffic signs, and intersection safety during their walk.

If you are unsure of what level to register your child in, please refer to these pages: Bike Levels: Pedalheads Bike, Swim, and Trail Camps | Bike Levels You can also use our Bike Level Finder on our website. Trail Levels: Pedalheads Bike, Swim, and Trail Camps | Trail Levels Swim Levels: Pedalheads Bike, Swim, and Trail Camps | Swim Levels Please note that if your child's level needs to be adjusted, we can ususally accomodate this at the camp and/or lessons.

Joyful activity is for everyone! We would love to have your child at camp. Our classes have small ratios of students to instructors and we offer private lessons for those who want one-on-one attention. However, while our instructors are well trained in skill development, safety, class management, and overall program delivery, they are not specifically trained to support children with special needs.  To ensure the best Pedalheads experience, some children may require extra support to participate.

Pedalheads asks that all children attending our camps provide your own bike(s) and bike helmet(s) for the camp.   Bike recommendations vary depending on your child's skill level. For all bikes, they should be structurally sound with no broken parts or wires that may be unsafe. Check the brakes, tires and the steering of your child’s bike before coming to camp. Special tips for shopping for beginners (Level 1 & Level 2):

Trail riders of all levels will meet at the location stated in the registration for the first day of camp. Riders will be assessed to ensure they meet the skill and safety requirements for the Trail riding program.  Drop-off and pick-up locations for the remainder of the week varies from location to location, and parents will be provided with the daily the drop-off and pick-up locations by email prior to the start of the camp.

We do not recommend registering for two half-day camps as you will need to sign out your child(ren) at 12:00pm and sign them back in at 1:00pm. As it is not an all-day camp, we are not able to provide supervision for that one hour. 

We cannot guarantee that we will be able to put your child in the same class as their friend(s), however we can add a note to your registration. Please give us a call at 1-888-886-6464, or send us an email, and we will do our best to accommodate your request. 

Pedalheads does not have bike storage and recommends bringing your bike to camp and back home each day. If you decide to lock up your child’s bike on or near our site, we cannot be held responsible for lost, stolen, or damaged property. 

Our West Vancouver Pool at Park Royal is now open! You can register for swimming lessons on our website HERE. 

Pedalheads works with children at many different stages in their bike riding experience. We are always happy to work with whatever bicycle children are able to bring to camp.  Prior to camp, we ask that parents decide on whether or not to bring their childrens bikes with training wheels. We recommend that parents bring their child's bike in whatever configuration they are currently most comfortable riding on. For example, if you have attempted to take the training wheels off, but your child has not learned to ride independently, then bring the bike with the training wheels still on.

Every child who enrolls in our camp is unique, so taking the training wheels off will come at a different time for each child. We want children to feel proud and excited to take them off, and when we feel the child is ready to take them off, we'll gently encourage and motivate the child to give it a try. To determine whether a child is ready to have their training wheels removed, the site manager or supervisor assesses each child according to our Training Wheels Checklist and obstacle course.

Determining your child's level can be difficult but to help you assess your child's riding ability, please consult our website HERE, or give us a call at 1.888.886.6464.

For parents looking for additional care outside of the regular camp hours, we can provide one hour of before and/or after care for a small fee. In extended care, kids participate in a variety of activities* ranging from outdoor sports and games to crafts, and activity sheets.  Before Care 8:00 AM to 9:00 AM After Care 4:00 PM to 5:00 PM Parents must pre-register for before or after care and must register for a full week of care.

If you are missing a swimming lesson due to illness, please notify the pool you are registered at. 

Change rooms are available for use at the end of swim lessons only. Washrooms are open, but shower availability may vary by location. We encourage you to “wrap & go” at the end of lessons and change your child at home if possible. Please note that only ONE or TWO families are permitted at a time in each changeroom (varies by location – please check with onsite staff).

We cannot guarantee that we will be able to assign a particular instructor, however we can add a request note to your registration. Please give us a call at 1-888-886-644 or send us an email and we will do our best to accommodate your request.  

Swim: We operate our Swim programs in BC year-round. We run seasonal sessions that are typically 5-8 weeks depending on the season. Our lessons run for one day each week, for a number of weeks in a row. Our summer camp schedule offers Monday to Friday options as well. Bike: We offer Bike programs in a few different sessions during the year. Our main summer session runs from late June until late August which generally run for a week (Mon-Fri).

Our camps run rain or shine! That being said, we take precautions to ensure that kids are depending on the weather. For Hot and Humid Days Regular water breaks (10- to 20-min intervals) Regular shade breaks for snack time and for off-bike skill practice, like safety training. In the event of a heat advisory, we may move inside to do bike safety activities or group games designed to continue improving the biking safety knowledge and awareness of the children.

Proof of vaccination is required for anyone entering the facility (participants and spectators) over the age of 12-years. This applies to all pools. Point Grey – Jericho: One parent per family unit is allowed on deck. Masks are required. River Club – Ironwood: One parent per family unit is allowed on deck. Masks are required.  Sullivan Heights – Fitness 2000: One parent per family unit is allowed on deck. Masks are required.

Point Grey – Jericho: 81-86°F **Pool temp moves to 82°F in Fall. River Club – Ironwood: 86°-90° F Sullivan Heights – Fitness 2000: 84°-86° F  West Vancouver – Park Royal: 89°-90° F  Deer Lake - Green Tree Village: 84° F Forest Hill - Bishop Strachan School: 84-86 ° F  Please note that these are average temperatures, which may fluctuate depending on weather and season. 

We do not currently offer any multi-child or sibling discounts. 

An important part of your child's success in learning to ride is through your involvement in their learning to ride is through your involvement in their learning. This can include taking your child out for family rides, talking about biking to raise excitement, and speaking with your instructor to see what is being worked on in class. Our instructors are happy to provide you with tips and skills you can work on at home.

If you are looking to update the account name, phone number, or address, please follow these steps: Login to your Pedalheads account. Click on "Account Information" On this page, you will be able to update your information. Please note if you are looking to update your email address, please call our office at 1-888-886-6464. 

Pedalheads currently operates 5 different swim facilities in the lower mainland of British Columbia and 2 in Toronto. Burnaby - Sullivan Heights - Fitness 2000 Burnaby - Deer Lake - Greentree Village Richmond - Ironwood - River Club (Van Int. Tennis Academy) Vancouver - Point Grey - Jericho Hill Centre West Vancouver - Park Royal Shopping Centre South Toronto - Forest Hill - The Bishop Strachan School  Toronto - The Junction/High Park - Carleton Village ** Please note, the Fraser street building is our head office.

We are a growing company always looking for new talent. Pedalheads has a variety of employment opportunities throughout the year and you may be the perfect fit. We hire for full-time permanent office, part-time year-round swim and seasonal camp positions. Be part of a unique organization with lots of opportunities and fascinating challenges. We work in a fun, entrepreneurial and casual environment with a high level of employee engagement and interaction.

Your child’s health and safety are of paramount importance to us. Please let us know if your child has any medical concerns. Small or large, significant or possibly irrelevant, we want to know. It’s always best to have more knowledge of everyone’s history. We also ask for an emergency phone number in the off-chance that we need to make a call.Your child’s health and safety are of paramount importance to us.

Pedalheads operates primarily outside, so it is important that your child is dressed appropriately for camp. We suggest monitoring the weather and preparing your child accordingly. Clothes to bring may include:  • Raincoat (rainy days)  • Rain boots (rainy days);  • Gloves (cold days);  • Warm clothes (cold, rainy days);  • An extra set of dry clothes (rainy days; always recommended for all-day camp); • Extra socks; • A sweater;

For Absenteeism  Please try to let us know as soon as possible by calling our office at 1.888.886.6464. Our office will then notify your child's site manager.  For Day-to-Day Concerns We encourage you to discuss any concerns directly with the site manager so that they can do their best to rectify them immediately. You may also call our office at 1.888.886.6464 with questions or concerns at any time. To Register (Or Make Changes to Your Registration)  If you would like to register for one of our programs, please call our toll-free registration line at 1.

For safety reasons, it's crucial that we make sure your child is road-ready before leaving the site on a road ride. To do this, every child must successfully complete our Road Riding Checklist, be turning 6 years old by the end of the calendar year, and be road-ready, according to a site manager or supervisor.  This checklist offers a fun and challenging way to assess your child's road-readiness, both as an independent rider and their ability to ride safely as part of a group.

Every child learns to ride at a different pace. We cannot guarantee that they'll be able to ride in one week. Several factors can affect how quickly they learn to ride a two-wheeler, including age, comfort level on a bike, fears, or having a cautious personality. While some kids learn in one week, others may benefit from more than one session in Level 1 to build confidence and biking skills as part of the learning process.

Credit notes will expire two years from date of issue. This credit note can be used within your family towards any of our programs offered.  Once a credit is issued, it cannot be converted to a refund.  There are no credits or refunds for missed days due to changed work or vacation schedules, sick days, or other non-emergency reasons.  If switching to another class session is done on the first day of camp, and there is a discrepancy in the class cost, the difference is to be paid by customer if money due or credited to customer if money owed.

Our confirmation emails serve as our official receipts. You will find all the information you need for tax purposes in them. If you're not able to find your confirmation emails, please reach out to our office at 1-888-886-6464 and a Customer Care Associate would be happy to help. We do not distribute a tax ID or GST number for our canadian programs  For US customers: EIN 98-1095113 

All of our locations have some sort of washroom location available. Most of our locations have a building connected with washroom facilities, or we will have portable washroom available. 

  What is a VSS/VSC/VSV? A VSS allows a review of the RCMP’s pardoned or record suspended data bank within their repositories by a police service. This separated data bank lists those individuals residing in Canada, who have been convicted of a sexual offence, been tried and convicted, served their entire sentence and any parole/probation, waited the mandatory ten years of good behaviour (no other charges or documented immoral behavior) and then applied to the Canadian government for a record suspension (the modernized term for a pardon).

Our notification list does not use a priority queue. Therefore, if a spot becomes available, everyone on the list will receive an email notification. Registration will still be first-come first-served basis.  You will still remain on the list so if you don't get the spot, we recommend keeping an eye out in your inbox in case another one becomes available. If you wish to be removed from the list, please use the link in the email notification.

Our private lessons can be offered as a 1:1 ratio or as a semi-private with a maximum 2:1 ratio.  By default, the private lesson will be 1:1 unless you've requested us to change it to a semi-private.   To register for a semi-private lesson, you will need to purchase one (1) private lesson registration. Once that has been purchased, please email or call us with information about the second child that will be attending.

Pedalheads requires that all children have some form of swim wear while attending their lessons. If your child is still wearing a diaper, or requires a diaper, we ask that you bring your child already wearing a swim diaper before their lessons start.

The health and safety of our guests and staff is our top priority. Over the past 2 years, the Pedalheads team has diligently researched and studied regional health guidelines to create and update a robust health and safety plan. This plan helped ensure that none of our locations experienced a COVID outbreak or known transmission in 2020 or 2021. Moving forward, we will continue to monitor the COVID situation and follow guidance from regional health authorities.

Private lessons can be converted to semi-private lessons at no additional cost. To register in a semi-private lesson, register for a regular private lesson through our website for one of the children. Once you have registered, give our office a call or send us an email to let us know the details of the second child that will be attending the lesson.  Please note that the children should be approximately the same level to participate in the private lesson together.

There are no credits or refunds for missed days due to changed work or vacation schedules, sick days, or other non-emergency reasons. We recognize that extenuating circumstances exist. For cancellations due to medical illnesses, or for any other compassionate reason, please apply in writing to the office (no more than 14 days after the end of the program). If reason is medical or illness please include official documentation. Please note we do not accept photos of COVID Rapid Tests, medical documentation needs to be issued by a medical practitioner.

Credits are applied automatically at checkout. When you have selected your program, and have reach the “pay now” section, the credit will automatically be reduced from your total amount owing.  If you are registering with a Customer Care Associate over the phone, the credit will continue to be automatically applied at the checkout.  Your credit will be valid for up to 2 years and can be used towards any program or camp offered by Pedalheads.

We run our camps and lessons in many different areas across Canada and the USA. We are consantly expanding and offering new locations so the easiest way to find out if we are offering programs in your area, is to type in your location in our camp search page. Pedalheads Bike, Swim, and Sport Camps | Find a Camp  Note that Pedalheads Swim lessons are only offered in British Columbia at this time.

For half-day camps, we ask that parents send their children to camp with a water bottle and some sort of snack.  For all-day camps, we ask that parents send their children to camp with a wattle bottle, some sort of snack, and a packed lunch for their lunch break.  Please note that we are a nut aware camp, and so we ask that parent DO NOT pack food that may include NUTS.

Bike Bicycle Properly fitted bike helmet Water bottle and snack (please NO NUTS, as we are a nut-aware camp) Mosquito repellent, rain gear, and/or sunscreen (weather dependent) Small backpack to hold all belongings Appropriate footwear for cycling Comfortable clothes for a day of physical activity All-day campers also need to bring a lunch, extra snacks, and a change of clothes. Download the parent handbook for more detailed information.

We are still in the process of confirming our locations and ironing out the details for our summer session. If registration has not opened in your region, we recommend checking back on our website one or two weeks before registration opens. We will have more information about our locations and availability up on our website before registration opens. We try our best to stay in the same neighborhoods as previous years.

If you would like to change your child's name, date of birth, address or email address, please give our office a call at 1.888.886.6464 and one of our Customer Care Associates would be happy to assist you.  

Promotional codes are available to be applied directly to your registration with Pedalheads Programs. These are often available through your local social media influencers, and other outlets. We also post occasional promo-codes on our social medias, so check us out on: Instagram Facebook Twitter Youtube ** Please note: Promo-codes are only applicable to new registrations, and cannot be retroactively applied to a registration. They must be added to your registration at checkout.

Here are some tips when registering for camp: Make an account prior to the registration date. Ensure that all your child's information has been entered on your account. Inquire about your child's level prior to the registration date. Our availability is posted approximately 1 week prior to the registration date, please check what dates are available and work well for you so you know what weeks you are registering for.

We ride rain or shine! If it's looking like it will be a wet day, please send your child to camp with: Rain gear Gloves Boots Extra set of clothes in a plastic bag Our camps are not equipped with indoor bike-riding space, so children ride outside in the rain. In the event of a particularly bad storm, most of our sites do have access to an indoor space and instructors can work with kids on bike safety, activities or crafts, practicing off-bike skills, or other fun games under cover as a break from the weather.

If you have been gifted a Pedalheads gift card, please give our office a call at 1-888-886-6464. Prior to calling, please make sure you have a Pedalheads account made and have the gift card number ready, a member of our Customer Care team will need it to add a credit for the value of the gift card to your Pedalheads account. Then, go through the standard registration process and the credit will automatically apply at checkout.

For our introductory road-riding classes, we teach more intuitive, point-where-you-are-going-to-turn hand signal. We do introduce the traditional right-hand signal (left arm out, elbow to the ground and hand to the sky) in more advanced road-riding classes. Both signals are commonly accepted under cycling safety guidelines. 

All cancellation requests must be submitted at least 2 weeks prior to the camp/lesson start date. Cancellations less than 2 weeks from the start date are not eligible for credit or refund. Refunds are subject to a $50 cancellation/administration fee per registration. Credits back to Pedalheads accounts will be for the full value of the camp/lessons. REFUND CLARIFICATION EXAMPLE: If you require a refund, there is a $50 administrative fee per registration (meaning per child, and per week).

Here is a chart indicating approximately what size bike you should purchase for your child, depending on height and age.  Please remember that when purchasing a bike for beginners, that their feet should be flat on the ground while seated and that their arms should have a slight bend in the elbows.

At Pedalheads, wearing a helmet is the most emphasized safety principle when a child rides a bike. Research shows that up to 90% of fatal bicycle crashes are the result of head trauma. Wearing a properly fitted and certified helmet will cushion and protect the head, significantly decreasing the chance of causing serious brain damage.  Over the years, we noticed that many bike riders either do not wear helmets or are wearing helmets that do not properly fit their heads.