Our confirmation emails serve as our official receipts. You will find all the information you need for tax purposes in them. If you're not able to find your confirmation emails, please reach out to our office at 1-888-886-6464 and a Customer Care Associate would be happy to help. We do not distribute a tax ID or GST number for our canadian programs&nbsp;
For US customers: EIN 87-3827241

Our confirmation emails serve as our official receipts. You will find all the information you need for tax purposes in them. If you're not able to find your confirmation emails, please reach out to our office at 1-888-886-6464 and a Customer Care Associate would be happy to help. We do not distribute a tax ID or GST number for our canadian programs 

For US customers: EIN 87-3827241

Tax Receipts / Invoices

Lost & Found

Child Registered in the Wrong Level

Make Changes to a Registration

Clarification on Age Requirements

Junior Instructors (Volunteers)

Funding for Camp

TBD Locations

Credit Amount on Profile

Our Commitment to Equity, Diversity, and Inclusion

How to Proceed with Third Party Funding

What if my camp/lesson falls on a Holiday?

Organizations We Work With

How to Update My Child's Information

Can I leave my Bike on site?

What is the Level 3 off-site ride?

Choosing a Level

Inclusivity at Camp

What bike to bring to camp

Trail Riding Meeting Spots

Registering Two Half-Day Camps

Class Request with a Friend

Bike Storage

West Vancouver Pool 

Should I take the training wheels off my child's bike before camp starts?

When will my child have their training wheels off?

How do I know what level to register my child in?

Before Care and After Care

Changing Room Availability

Instructor Request

General Camp Schedule

Viewing on the Pool Decks

Pool Temperatures

Multi-Child or Sibling Discounts

How can I help my child achieve success?

How to Update My Account Information

Pedalheads Swim Facilities

Rain or Shine Camps

Joining our Team!

Medications and Allergies

Clothing Tips

Who To Call

How do you determine if a child is ready to ride on the road?

Will my child learn to ride in one week?

Credit Expiry

Washroom Facilities

Criminal Record Checks – Vulnerable Sector Screening (VSS)

Notification List (Waitlist)

Private Lessons

Swim Diapers

COVID-19 Health and Safety

Booking Semi-Private lessons

Missed days of camp

Using the Credit on your Account

Camp & Lesson Locations

Bringing Food to the Camp

Things to Bring to Your Camp/Lesson

Availability Preview

Making Profile Changes/Updates

Promotional Codes

Registration Tips

What happens when it rains or there's a thunderstorm?

How to Redeem a Gift Card

Why do we teach two right-hand signals?

Refunds, Credits and Cancellations

Bike Size Chart

Helmet Safety

Payment Plans

Bundle Discount - Buy 2 Camps, Get 1 at 50% Off 