All cancellation requests must be submitted at least 2 weeks prior to the camp/lesson start date. Cancellations less than 2 weeks from the start date are not eligible for credit or refund. Refunds are subject to a $50 cancellation/administration fee per registration. Credits back to Pedalheads accounts will be for the full value of the camp/lessons.
- REFUND CLARIFICATION EXAMPLE: If you require a refund, there is a $50 administrative fee per registration (meaning per child, and per week). For example, if you have two children registered in the same week, this counts as two registrations (2 x $50), or if you have one child registered for two weeks, you also have two registrations (2 x $50).
- In the event of a program cancellation initiated by Pedalheads, full credits or refunds to the orginal form of payment will be provided without any fees.
Please note that credit notes will expire after 2 years from the date issued. This credit note can be used within your family towards any of our programs offered. Once a credit is issued to you, it cannot be converted to a refund.
If you need to cancel due to a medical issue; offical medical documentation will be required to received a refund/credit.